ZhiEra LLC
Terms of Service
These Terms govern your use of Kivo Messenger and its related services. By creating or using a Kivo account, you agree to them.
1. Eligibility and authority
You must be legally able to agree to these Terms in your location. If local law requires consent from a parent or guardian, you may use Kivo only with that consent. You may not use Kivo where doing so is prohibited by applicable law.
2. Kivo account and wallet identity
Kivo uses a non-custodial EVM-compatible wallet to create or authenticate a messaging identity. You are responsible for protecting your device, local wallet password, recovery phrase, and private key. ZhiEra does not receive or hold the wallet password, private key, or recovery phrase through the intended Kivo flow and cannot recover them for you.
Your public wallet address is not secret. It may be visible through Kivo discovery and on public blockchains. Public blockchain activity may be permanent and outside ZhiEra's control.
3. Communication service
Kivo provides private messaging, groups, media sharing, and audio/video calling features supported by the current release. Availability can depend on devices, permissions, connectivity, service capacity, and the other participant. Kivo is not an emergency communications service and must not be used to contact police, fire, medical, or other emergency services.
4. Acceptable use
You must not use Kivo to:
- violate law or another person's rights, privacy, intellectual property, or safety;
- threaten, exploit, harass, impersonate, defraud, or distribute unlawful content;
- send spam, malware, phishing, abusive automated traffic, or unauthorized commercial messages;
- probe, attack, disrupt, reverse engineer service credentials, evade rate limits, or interfere with Kivo infrastructure, except for lawful security research on open-source code;
- use another person's wallet, account, device, or identity without authorization;
- facilitate money laundering, sanctions evasion, market manipulation, or other prohibited financial activity.
You control the content you send and are responsible for it. Recipients can capture, retain, or redistribute content after receiving it, even when Kivo offers disappearing messages.
User content and limited service license
You retain any ownership rights you have in content you submit to Kivo. You do not transfer ownership of that content to ZhiEra. You grant ZhiEra and its contracted service providers a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, format, and display that content only as reasonably necessary to provide the Kivo features you choose, deliver content to your intended recipients, secure and maintain the service, handle reports you initiate, and comply with applicable law. This license does not give ZhiEra permission or the technical ability to bypass end-to-end encryption. It lasts only as long as reasonably necessary for those purposes, subject to the retention and deletion limits in the Privacy Policy and copies held by recipients or independent services.
You may submit or share content only when you own it or have the permission and other rights needed to use it through Kivo. You must not submit content that infringes another person's copyright, trademark, privacy, publicity, or other legal rights.
Copyright and other rights complaints
If you believe content available through a Kivo-controlled service infringes your copyright or other rights, email business@zhiera.com with: your name and contact information; identification of the protected work or right; enough information to locate the material in Kivo; an explanation of the claimed infringement; a statement that you have a good-faith belief the use is unauthorized and that the information you provide is accurate; confirmation that you are the rights owner or authorized to act for the owner; and your physical or electronic signature. Include only the information needed for the complaint and never include wallet secrets.
ZhiEra may request additional information, restrict or remove Kivo-hosted or service-controlled material, disable a link or account, notify the affected user and allow a response or appeal, and suspend repeat infringers where appropriate. End-to-end encryption may prevent ZhiEra from reading private communications. ZhiEra does not promise to monitor or decrypt encrypted message bodies and cannot remove copies already delivered to recipients or stored outside Kivo's control.
5. Blocking, reports, and enforcement
To stop unwanted contact, use the available Block User control. For abuse or safety concerns, use Report a Safety Issue and, where shown, Report Spam and Block. A structured safety report contains the category, summary, and limited target identifier you provide; it does not automatically attach message transcripts, media, diagnostic logs, or wallet secrets. We may act on account activity, user-supplied evidence, metadata, and Kivo-hosted or service-controlled material, but end-to-end encryption may prevent us from reviewing message plaintext.
6. Financial and third-party services
The wallet identity in the current Kivo messaging release does not make ZhiEra a custodian of your assets. Kivo does not promise that any token, transaction, blockchain, RPC provider, or third-party service is available, accurate, lawful, or suitable for you.
Unless a future release clearly says otherwise and provides separate disclosures, Kivo does not execute token swaps, operate an exchange, offer brokerage, provide investment advice, guarantee returns, or insure digital assets. Third-party links and services have their own terms, fees, regions, risks, and privacy practices.
7. Privacy
Our Privacy Policy explains how Kivo handles information. You agree to use Kivo only in a way that respects the privacy and legal rights of other people.
8. Software and open-source licenses
ZhiEra grants you a limited, personal right to access and use the hosted Kivo service subject to these Terms and applicable store terms. That service permission does not reduce or replace rights granted for software under an applicable open-source license.
The Kivo iOS client is distributed under the GNU Affero General Public License version 3. Third-party components remain governed by their respective licenses. If these Terms conflict with an applicable open-source license regarding covered software, the open-source license controls for that software. The Kivo iOS client's corresponding source, build mapping, license, and notices are described on the Source page.
Signal and related marks belong to their respective owners. Kivo is an independent project and is not affiliated with, sponsored by, or endorsed by Signal Messenger, LLC or the Signal Technology Foundation.
9. Service changes and termination
We may update, limit, suspend, or discontinue features to maintain security, comply with law, or improve the service. We will provide notice when reasonably practicable. You can stop using Kivo at any time and request account deletion at Personal Center → Account → Delete Account. A forgotten wallet password does not block the deletion request; local-wallet deletion is a separate choice described in the Privacy Policy.
We may suspend or terminate access for a material or repeated violation of these Terms, a security threat, legal requirement, or risk to users or infrastructure. Provisions that by their nature should survive termination—including responsibility, disclaimers, and open-source licenses—continue to apply.
10. Disclaimers
To the maximum extent permitted by applicable law, Kivo is provided “as is” and “as available.” ZhiEra does not warrant uninterrupted operation, delivery of every message or call, recovery of a lost wallet, compatibility with every device or network, or the accuracy or availability of public blockchains and third-party services. Nothing in these Terms excludes a warranty or consumer right that cannot legally be excluded.
11. Limitation of liability
To the maximum extent permitted by applicable law, ZhiEra and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of data, communications, opportunity, profit, goodwill, digital assets, or wallet access arising from Kivo. Any limitation applies only to the extent lawful in your jurisdiction.
12. Changes to these Terms
We may update these Terms when Kivo, the law, or our operations change. We will post the updated date and provide additional notice when required. Continued use after an effective update means you accept the updated Terms where permitted by law.
13. Contact
ZhiEra LLC
Email: business@zhiera.com
Support: https://kivo.it389.com/support/
中文要点
Kivo 使用非托管 EVM 钱包作为通讯账号身份。您需要自行保护本地密码、私钥和助记词；ZhiEra 无法替您恢复丢失的秘密。不得利用 Kivo 实施违法、诈骗、骚扰、垃圾信息、攻击服务或侵犯他人权益的行为。Kivo 不是紧急通讯服务，也不保证消息、通话、区块链或第三方服务永远可用。当前通讯版本不执行代币兑换、不托管资产、不提供投资建议或收益保证。完整条款以上方英文正文为准；如当地法律赋予您不可放弃的消费者权利，该权利不受影响。